O online service WordPress can help improve the processes your company and increase your business conversions, especially considering that chats have a 73% satisfaction level involving people and brands.
Prospective customers want their questions answered quickly, and any uncertainty at the point of purchase can dampen momentum and result in the loss of a sale.
Therefore, the search for solutions to solve this problem has grown in the midst of a very heated sector. According to experts, online shopping has grown 68% in the transition from 2019 to 2020.
In this sense, the chat online has stood out thanks to its ability to promote instantaneous interaction between the company and the potential customer, optimizing the chances of conversion.
Do you want to take advantage of this tool to expand your company? Just keep reading this article that lists 10 of the best plugins to start your online service on WordPress.
WordPress: the best way to create a website
First of all, you need to understand what this WordPress thing is and why this Content Management System (CMS), or content management system, is the simplest and most popular way to run your online business.
Basically, WordPress can be described as a tool that allows users to manage sites, blogs, e-commerce and other types of pages through an administrative panel that includes a text editor to modify the content, menus and multiple design elements.
for being one of CMS used in the world, it works as a facilitator of managing important aspects of the website for anyone, even those who are creating a website for the first time and are not familiar with the development of a website.
The popularity of WordPress is directly related to the fact that it is affordable, but also because it is packed with features to take your business to the next level.
What to create with WordPress?
If you've heard of WordPress but are only associating with blogs, you'll be happy to know that the features of this CMS are friendly to many solutions:
- e-commerce?
- institutional websites;
- e-learning;
- portfolios;
- resumes;
- forums;
- social media;
- member sites.
In other words, even if you don't have full programming knowledge, you'll be able to control your site in a simple and intuitive way using WordPress.
Why combine WordPress with your business?
According to W3Techs, WordPress is used by 65,1% of all websites whose content management system is known to provide information about the use of various types of technologies on the web. This represents around 42,1% of all websites, meaning more than one in four websites you visit are likely to use WordPress.
Because it is an accessible and functional platform, many companies adopt the use of online service on WordPress because it guarantees numerous possibilities of integration between the systems, facilitating the expansion of your company on the web. Thus, he becomes known for having:
- Ease of installation and use: Intuitive, this CMS has an easy and quick interface to perform online service in WordPress that allows you to create and manage your page even if you are not a developer;
- flexibility and functionality: if you want to add a forum to your existing WordPress site, or add a social network to compose your page, that is also possible;
- versatility: WordPress brings together a wide variety of free themes and plugins, as well as a number of premium options;
- better indexing in search engines: The code behind WordPress is very clean and simple, making it easier for search engines to read and index your website content more accurately, as each page, post, and image can have its own keywords, descriptions, and meta tag titles;
- autonomy: If you need simple and quick updates but can't wait for your web designer to let go, with WordPress you have control of almost every aspect of your site and can easily do these simple updates yourself.
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Why use chat on your website?
According to global publisher The drum, 89% of consumers seek automation of the marketing which, in turn, comprises two of the most important things for today's customers: personalization and instant engagement.
The individual and fast experience are increasingly demanded, and the company that adapts to the new needs of its audience wins. To achieve the scale and efficiency your business needs, you can serve your audience on WordPress.
Among its advantages, stands out the fact that customers interact with your brand without even leaving your website. Also, a positive live chat experience can effectively help the customer make the purchase decision.
In other words, you can boost conversion rates by simply interacting with your visitors, answering their questions and solving their problems in real time. At the same time, you will be able to optimize support for existing customers so that they remain loyal to your brand.
That said, we've selected 10 plugins that will be strong allies in expanding your online business. Want to know what they are? See below!
10 plugins for online service in WordPress
part of a good digital service in WordPress is related to the appropriate plugin, after all, a bad experience can have an adverse impact than expected. Check out some examples of technologies that can help you succeed on the web.
1. LiveChat
O LiveChat enables real-time conversation between your website visitors and your company's customer support. This technology offers a 14-day free trial and allows the use of its service on numerous WordPress sites, as well as serving multiple visitors simultaneously. LiveChat also provides transcripts of past conversations between your team and customers.
2.Sendinblue
SendinBlue offers powerful and beginner-friendly software to engage your audience through real-time interaction, but also provides marketing and automation features to capture more leads, ads, transactional emails and SMS.
3. Olark
O Olark is a popular online chat solution for internet business and that can be integrated with many popular tools, from CRM and email to e-commerce and analytics.
4.LiveAgent
O liveAgent brings a software package including email tickets, live chat, video chat, time tracking, call center, personalized chat invites based on CRM insights, behavioral tracking and sneak peeks of messages and a lot more.
5.Intercom
Easy to install, the Intercom is a flexible plugin that helps in capturing leads, engaging visitors and increasing conversions. In addition to offering messaging services with live chat widgets, it can be used as an onboarding tool, support assistant, lead generation tool, marketing automation and user engagement software.
6. Tydius
In addition to the live chat for online service on WordPress, the Tidio offers the modality of chatbots. Thus, your visitors will be served 24 hours a day.
7. Tawk.To
O Tawk.To is designed to increase effectiveness in managing the online customer engagement experience by allowing multiple sites and agents in a single dashboard interface to chat with your WordPress visitors.
8. Wise Chat
Wise Chat fills in the list of plugins that will help optimize your business with online service on WordPress and allow integration with BuddyPress, Facebook / Twitter / G + login, user list search option, edit posted messages and more.
9. LivePerson
Already LivePerson is packed with amazing features to help you engage customers and increase sales. In addition to online chat, you can use chatbots to create automated conversation flows. Optimize operations with intent-based performance data and use KPI reporting metrics that track engagement performance, agent effectiveness, and real-time customer satisfaction data.
10. Smartsupp
Finally, the smartsupp seamlessly integrates live chat, email inbox and Facebook Messenger into a cost-effective customer messaging platform that allows you to track and log user sessions on your website.
Sell more with online service on WordPress
Live chat is an incredibly powerful tool for improving the overall conversion rate on your website.
We hope this article has helped you understand the advantages of online service in WordPress. So don't waste any more time: favorite this list of plugins and start testing them to increase your clientele and earn their loyalty.
Do you want to stay on top of strategies that bring you closer to your audience and maximize the return on investment in your business? Check here the 10 tips on how to implement online service on WhatsApp!
