Have you ever stopped to reflect on how technology has redefined the way we relate to our personal and professional lives? In an ever-evolving world where smartphones have become extensions of our hands and instant responses are expected, a question arises: how can companies adapt effectively? The answer may be closer than you think: whatsapp chatbots.
Chatbots are like virtual assistants programmed to instantly answer questions and help the audience solve problems. They are capable of boosting your sales in an extraordinary way, being ideal tools for making appointments and reservations.
And its use on WhatsApp can generate huge impact. According to Statista, in June 2023 alone, the messaging app registered around 2,78 billion users around the world. What company doesn't want to be where an audience of that magnitude is, right?
And the best: chatbots WhatsApp they can be integrated with artificial intelligence, which makes them even more capable of maintaining complex and humanized dialogues. So, come with us to discover the different benefits of this tool, in which situations it can be used and also learn how to create your own chatbot!
Benefits of using WhatsApp chatbots
WhatsApp chatbots offer a diverse range of benefits that revolutionize the way businesses conduct their operations and interact with customers. By incorporating these virtual assistants into your business strategies, you can enjoy:
- Ease of scheduling appointments and reservations: Chatbots give customers the ability to book appointments and make reservations in a simple and intuitive way, eliminating the need for time-consuming phone calls or complex booking processes;
- 24/7 availability: when operating without time restrictions, chatbots are available around the clock, ensuring interaction, scheduling and reservation of services at any time of the day or night;
- instant and consistent responses: chatbots' automatic and immediate response ensures that accurate and relevant information is consistently received, which improves customer satisfaction and confidence;
- increased sales conversion: the ease of scheduling and interaction convenience provided by chatbots increase conversion rates, as leads are more likely to complete purchases when the process is quick and uncomplicated;
- personalized service at scale: can use user input to provide personalized recommendations and scheduling options, creating an individualized experience even at scale;
- reducing errors and misunderstandings: the automation of scheduling and booking processes minimizes communication and interpretation errors;
- customer satisfaction improvement: The combination of quick responses, continuous availability, and convenient interactions leads to an overall more satisfying experience for the audience;
- saving time and resources: the automation of routine tasks frees employees to focus on activities of greater value and urgency;
- global reach: the constant availability of chatbots enables reach and service in different time zones, allowing expansion of market reach;
- guarantee of a modern image: the adoption of chatbots demonstrates innovation and modernity, which can attract a younger audience interested in technology.
Possibilities of using WhatsApp chatbots
Now, let's look at examples of using chatbots to see the potential of this amazing technology in action. Don't miss out and find out how they can revolutionize your business.
1. Attendance reminder
In the first example we are going to analyze, we have the use of automated chatbots on WhatsApp to confirm a scheduled physiotherapy session. In the dialog in the image below, we can see how, in a direct and simple way, the bot contacts a client of the clinic to guarantee that she will attend physiotherapy.
Thus, in a convenient way, the client just has to touch the “Confirm” button to tell the system that she will be present. Furthermore, we see that the bot has been programmed to recognize variables, as it calls the customer by name. And you can also give your WhatsApp chatbot this customization capability.
2. Delivery monitoring
Now, let's see the example of a WhatsApp chatbot integrated with the Correios API. The customer contacts the bot to find out when one of her orders will arrive. After asking for the tracking code, the bot is able to inform exactly what stage of the delivery process the package is at.
With this, monitoring deliveries becomes much faster and uncomplicated.
3. Ordering and delivery details
In this application made by the Chico Brownie enterprise, the WhatsApp chatbot is activated after a purchase is made in an external app. With the chatbot, it is possible to create an easy-to-understand post-sales trail, in which the customer can review the order placed and see the delivery step-by-step.
In this way, all purchase details and the route of the items can be viewed and monitored within the practicality of WhatsApp.
4. Online ordering and menu
Another possibility of using bots can be seen below. Restaurants can massively optimize their sales funnels with automated chatbots, in addition to saving costs and simplifying the customer process.
As we can see below, the establishment can indicate the link to make the purchase, in addition to offering the menu within WhatsApp itself.
5. Information about educational institution
The educational environment can also reap many benefits when using WhatsApp chatbots. Below, we can see how FMU uses this technology to streamline and automate your app interactions. With a few taps on the screen, you can define which subjects you want to deal with, being directed in a guided and intuitive way.
Deliver the best scheduling and booking experience with SendPulse's chatbot builder
If you got here, you already know some of the wonders that chatbots can do for your business. But now the question remains: what is the ideal platform to put this technology in my favor? That's where SendPulse comes in!
SendPulse is an excellent marketing automation platform that offers several services, including: automated whatsapp chatbots, email marketing, web push notifications, SMS, landing page builder and much more.
With the platform's chatbots, you are able to configure conversation flows, based on rules and triggers. Thus, the bots will always know how to interact with your audience in the best way, answering questions, solving doubts, making appointments and reservations and creating sales funnels.
The visual flow creation tool guarantees a simple process that does not require advanced programming knowledge. By selecting and dragging the desired functions, you can create flows to optimize your work, offering the possibility to schedule appointments or make reservations.
In addition, SendPulse chatbots can be integrated with ChatGPT, which makes them even more prepared to develop complex dialogues, answer open questions and interact in a personalized way, learning from the communication characteristics of each client.
Using the free plan, you are entitled to 3 bots, up to 10.000 messages per month for up to 500 subscribers.
If you want to go beyond the capacity of the free plan, WhatsApp chatbots have a specific charge per message, for different types of messages. Check below:
- Service session (first response to user): BRL 0,18;
- Authentication session: BRL 0,189;
- Utility session: BRL 0,21;
- Marketing session: BRL 0,375.
Another important point is that SendPulse is a Meta partner. And therefore, when using the platform's bots, you acquire exclusive features on WhatsApp Business, Instagram and also on Facebook.
Now, let's see the creative process of a chatbot flow for scheduling a doctor's appointment.
Did you see just how much SendPulse's versatile tool can transform your everyday life? Get to know the platform and revolutionize the possibilities of your customer service, cutting costs, optimizing tasks and offering the best experience to users who interact with you via WhatsApp.
And, here at ZapSign, we also have our intelligent virtual assistant, Gepetto. With a user-friendly interface and an advanced understanding of natural language, it has a wide range of abilities: it can schedule and manage your appointments, answer questions and even help you sign documents easily and securely.
It is also a great solution for you who want to improve your service processes through automated chatbots. So if you want to learn more about Gepetto and create one for your business, click here!
