Given the current market situation, it is essential to talk about quality management in companies.
In a scenario in which consumers are increasingly demanding and selective, it is necessary to adopt adequate standards of excellence so that your business guarantees the satisfaction of customers, employees, suppliers, investors and partners.
This investment in the constant improvement of processes is what will provide the best results and ensure that your company remains firm in the face of market competitiveness.
Throughout this article that we have prepared, you will understand the importance of conducting management of your company focusing on quality, in addition to learning five tips on the subject.
What is company quality management?
Quality management in companies combines strategy and tools to improve the quality of the products and services of the business, aiming not only at the total satisfaction of the customer's needs, but also at exceeding their expectations. Therefore, it is a vital component of the practices and methods a company needs to succeed in the market..
Emerged in post-war Japan, this concept of quality management is the result of the need to rebuild the country through industrial activity.
A quality control methodology was developed, focusing on detecting and eliminating defects throughout the development process, from product or service conception to distribution – only later turning to other factors, such as customer service or internal company issues. company.
This approach understands that the lack of quality in the final product can have terrible consequences - such as, for example, health problems, in the case of spoiled food, or physical damage, in the case of a defective appliance -, and aims at greater safety in the company processes. And, given its importance, this topic requires constant attention, during the entire management process.
With the market increasingly dynamic, this concept has been constantly improving, but always prioritizing the quality of what is delivered to the final consumer.
It is worth remembering that this methodology traditionally covers 8 main pillars. Are they:
- focus on customer satisfaction;
- proactive leadership;
- systemic and broad view of the company's operation;
- search for continuous improvement;
- decisions based on facts and concrete data;
- good relationships with suppliers and partners;
- management by processes;
- awareness and involvement of all professionals involved.
QMS: how the Quality Management System works in companies
In order to assign high levels of control over management processes, the concept of QMS (Quality Control System) was created. It is a management tool that systematically brings together a set of factors related to the company and its routine. organizational, in order to develop a standard of excellence on which all the company's activity must be based.
As an international reference, standards were developed ISO 9001., a set of quality standards through which companies can guide themselves when defining and improving their processes, optimizing their productivity and obtaining good results in relation to corrective, preventive and improvement actions.
What is the importance of quality management for companies?
We can observe that there are a series of negative factors that represent a constant risk to the productivity and competitiveness of companies, and that the implementation of quality management can repair, among which we can mention:
- inadequate HR training;
- decision-making without basis or support;
- postures that in no way contribute to continuous improvement;
- management models plastered and obsolete;
- low reliability indices.
Indeed, these and other inconveniences can be avoided with quality management, which, when performed competently, provides a systemic analysis of all aspects of an organization, detecting points that require better performance. Thus, processes are optimized, and this is reflected in higher levels of customer satisfaction and consequent loyalty.
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The advantages of quality management in companies
There are numerous benefits of adopting good quality management practices in companies. Organizations attentive to this need present high levels of continuous improvement, both in their products and services, as well as in their goods and internal processes.
Observing well the ISO 9001 standards, management model regarded as a world reference for companies of all portes and segments, it is possible to achieve extremely satisfactory results, the main ones being:
High levels of customer satisfaction
Once the company ensures compliance with all quality standards, the customer will certainly feel that their needs are being met, and thus, a relationship of loyalty and trust will be established between them.
From the perspective of quality management, this is the greatest achievement to be made, and whose value is decisive for the company's competitive potential.
Consistent products and services
Quality management also works towards the consistent, efficient and effective use of time and resources. In addition to reducing costs and increasing profits, a solid production and commercial process are essential to achieve the proposed standards of quality and excellence.
Best Practices
By following internationally recognized standards, the quality management adopted by the company will be in line with the best market practices, so that production remains consistent with the organization's schedule.
Productivity
Once processes are well defined, productivity increases exponentially, so products and services are delivered quickly and without consuming excess resources. Waste, rework and unnecessary bureaucracy are practically eliminated.
Better business performance
Another great benefit of efficient quality management, and usually one of the first to be observed, is that the objectives set in the strategic planning results are quickly achieved.
Integration processes and activity alignment provide reliability and stability, which is reflected in the quality of the final product.
Better financial performance
The implementation of quality management has a great influence on cash results, as it positively affects the gestão financeira, favoring the control of expenses and cash and ensuring objective results in terms of the company's profitability.
Internal communication
Once the quality management system involves all hierarchical levels of the organization in its process, it also positively affects the company's internal communication, ensuring clarity and objectivity in the exchange of relevant information and strengthening the personal development of all professionals.
5 tips to put quality management into practice in companies
Implementing quality management in companies is a time complex, but there are five basic actions you need to know. Using them, you will get good results with a good degree of ease, speed and organization. Check it out below:
1- Map the processes
Knowing the stages of a business and the way they connect is essential to be able to improve them. For this, it is necessary to carefully map the processes and what is or is not in compliance in the way they work and relate to each other.
Take a close look at each area of your business – marketing, HR, finance and all others, without neglecting any. Understand the connections between them, listen to the parties involved, gather information, analyze everything that concerns them, and it will be much easier to make the right decisions.
2- Use the right methodologies
There are, in the market, a series of consolidated methodologies for their efficiency. Be sure to use them for the implementation of your quality management.
For example, the SWOT analysis it is accurate in defining the strengths, weaknesses, opportunities and threats of the business – determining aspects to establish its quality standards.
The 5W2H method is efficient when we seek to detect causes and actions, and the Lean mindset is vital to avoid wasting resources.
The PDCA cycle promotes a consistent flow of change, which is essential for long-term quality control.
Depending on the case, it may be necessary to use a methodology separately or a combination of two or more of them. Know your business well to determine what will be most relevant according to the situation.
3- Controlled changes
Identifying problems and devising solutions are preliminary steps – but at some point, it's time to act and make the necessary changes. However, it is prudent not to make changes that are too sudden.
Prefer more controlled transformations, changing one parameter at a time. In this way, you will have much more insight into the impacts of each action taken, and your understanding of the process will be strengthened, so that your next actions will be better targeted.
4- Track and optimize results
During implementation, it is necessary to monitor the results. Only then can the impact of its actions in each process be contemplated.
Even when reaching the previously established levels, it is important to seek new performance parameters, applying the continuous improvement cycle and keeping the business always moving and warm.
5- Technology is your friend
As you can already see, quality management encompasses a series of tools and solutions, and in this sense, it is not possible to ignore the importance of investing in new technologies.
QMS software and ERP are of great value for your quality management to present a practical, efficient and optimized performance.
With all this information, you can already see the importance of quality management in companies, right? So, now that you understand the subject, how about sharing this article on your social networks?
